Frequently Asked Questions
Everything you need to know about shopping with aprivate.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return items within 30 days of receipt. Products must be unworn, in their original packaging, and with all tags attached.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own measurements to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your materials sustainably sourced?
At aprivate, we are committed to ethical fashion. We source high-quality, durable materials from certified suppliers who prioritize environmental and social responsibility.
Can I track my order in real-time?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.